Mediation is a voluntary process that assists people who are involved in any kind of conflict or dispute. Parties meet with a mediator to discuss the problem, explore what is important to each party, and then try to come up with some possible solutions. Mediation is unique in that it allows individuals to create a solution that meets the needs of both parties.
What does a mediator do?
A mediator is a skilled independent third party that helps individuals or groups to work through a conflict or dispute. The mediator does not take sides and remains neutral and unbiased throughout the mediation. The mediator’s role is to listen carefully to what is being said, ask questions, clarify any assumptions or misperceptions, and facilitate a productive discussion so that the parties can find a solution to their problem. The mediator does not make decisions for the parties, but rather, helps them to see the problem in a different or clearer light.
“You must be the change you wish to see in the world.” Mahatma Gandhi